Frequently Asked Questions
Everything you need to know before your next adventure.
What is the typical shipping time for orders?
Standard shipping usually takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online portal to print a prepaid return label and drop your package at any authorized shipping location.
Are Wallaroo products sustainably sourced?
Yes, we prioritize eco-friendly materials and ethical manufacturing processes to ensure our adventure gear is as kind to the planet as it is durable for your travels.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Do you offer a warranty on your outdoor apparel?
Absolutely. All Wallaroo Adventure Store products are backed by a one-year limited warranty against manufacturing defects in materials and workmanship.